Archive for January, 2009

January 27, 2009

Dina

It’s been a hard day’s night

I have recently learned a valuable lesson—and I’m not ashamed to say it took me awhile. Years, in fact. Yes, years of countless late-night college cram sessions complete with copious amounts of diet coke, two-day-old pizza that, in my sleep-deprived mind, was still a candidate for dinner that night (and possibly breakfast the next morning), and a roommate with an N*Sync fetish and no headphones.

This treacherous journey was all worth it to come up with this one pearl of wisdom: Great accomplishments do not happen overnight. My mom told me that once, but I scoffed at the notion claiming my ‘best work’ always happens between 2 and 4 in the morning. Little did I know how right she was. But what she didn’t tell me, and what I have recently learned, is that they don’t happen overnight, they happen over many nights in a string of events that can only be likened to a movie that went way longer than it needed to be, aka Titanic (only this ending doesn’t leave precious Leo on the ocean floor). But there is something to say about the sense of accomplishment after months of labor  when the finish line is in sight—sometimes elusive and blurry, but there just the same.

A couple of weeks ago, members of our web marketing and IT teams joined forces and set up shop with a laptop in one hand and a Redbull in the other with one common goal: to launch the new and improved Murad.com. Our heroes, resembling nocturnal creatures coming alive when the sun goes down, worked tirelessly through the night to ensure a seamless transition from old to new and only headed home for a nap around the same time coworkers arrived to begin their day, and sometimes not even then. . .By Thursday morning we were roaming the halls in Wednesday’s clothes so entrenched in our own ‘redesign’ world we joked that people could walk right through us and we wouldn’t even feel it. . . (read: ‘I see dead people. . .’)

Fueled by caffeine and 80s music, we sprinted toward to finish line while ‘Eye of the Tiger’ roared in the background. Our senses honed, eyes glued to the screen with fingers cascading across the keyboard (sometimes two) with the prowess of a jungle cat, we prepared for what felt like the ball dropping in Times Square (minus the 20 degree weather and the kissing, of course). We cheered as the stylish new home page graced our screens. The moment was fleeting as we immediately switched into ‘post-go-live phase’—but we were live.

A huge ‘thank you’ to our designers, marketers and IT team for your tireless efforts over the past nine months. An even larger ‘thank you’ is extended to our families, friends and significant others for their incredible patience throughout this experience, especially during the zombie-like aftermath that ensued in ‘post-go-live-get-my-life-back-phase.’


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January 22, 2009

Jennifer

“Santa Clause is Coming to Town”…But I can’t wait that long!

Feeling a little empty after the excitement of the holiday season? Missing the twinkling lights on houses, holiday tunes, and time off work? If you are anything like me, you love the holidays. Yeah, two months of hearing, “I Wish You A Merry Christmas” on the radio may get a bit annoying. But, there is nothing like the excitement and energy of December. So for all those who are with me out there, especially if you are stuck in a blizzard now (East Coast) or suffering a heat wave (West Coast), I wanted to share some rockin’ holiday spirit straight from our Customer Care Department. If you don’t know about our CCD (I’m going to abbreviate since that is just too long to type), we truly do have one of the best in the biz. And their holiday spirit definitely proved it. Not only are they cheerful, friendly and helpful (which when you are running around on a deadline like a chicken with your head cut off, can be a bit hard to appreciate), they knock it out of the park for the Holidays. All of their cubes were decorated, but I wanted to share one in particular (see picture). This was Customer Care’s Elf House. It is reminiscent of some of the crazy pictures I’ve seen on the internet of elaborate cube decorating (remember the “cardboard cubicle” email that was floating around?) where I wonder, “Why aren’t these people working?” But, I have been told, The Customer Care Elves came in on a weekend to decorate, and I’m just going to go with that.

So, for those longing for some Holiday Cheer (or more like some well deserved time off work!), there are only 348 more days to go. Happy Belated Holidays everyone! And thanks to The Customer Care Elves for the great Holiday spirit!!


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