It would be ideal if, any time we needed a specific skin care product, we could just run to our local shopping district or beauty store and get it. However, for many people, that’s simply not a reality. In some locations, a store that sells the premium skin care products that you want may be hours away. More and more, schedules are so busy that getting to a skin care or beauty store can be something that you just don’t have time for. (Though, of course, if you’re that busy it’s probably time to search for ways to reduce stress in your life!). The reality is that at some point many of us will need to purchase a skin care product online. When you do, you won’t have the benefit of tester containers or in-person sales people to answer your questions. So how can you make sure that you still get the best skin care product for your needs? Here are some tips to keep in mind when buying skin care products online.
Read the Customer Reviews
The most important thing that you can do when purchasing a skin care product online is to read the reviews that other customers have left. If your skin care or beauty website doesn’t provide unedited, truthful customer reviews then you should be suspicious! Any website that’s giving you the information that you really need will post both the positive and negative reviews of products (and no matter how good a product is, there should always be some negative reviews). Murad products all feature completely unedited customer reviews on every product page that give honest opinions on results and time frames. Be sure to read them for the pros and cons of every skin care product that you purchase so that you don’t end up with any surprises!
Talk to Customer Service
Just because a website doesn’t have a person standing and talking to you in your living room, it doesn’t mean that there aren’t live people to help answer your questions. Ask a skin care specialist or customer service team member about what you’re purchasing or what’s best for you before you make a decision. Murad skin care specialists are available to answer questions on Facebook, via email or via LiveChat on the Murad.com website. An online shopping experience doesn’t have to be an impersonal experience. There are still people to answer any questions that you may have, and you should always ask!
Take Note of the Customer Service Policies
No matter how many customer reviews and testimonials you read or how many questions you ask customer service, you’re always taking a slightly bigger risk when you order a product online. You may open up your package when it arrives and suddenly realize that you absolutely cannot stand the smell of the product. You may test a small amount and realize that your skin has a reaction to a product. When you buy a product without getting to physically touch, smell and try it first, you may not like what you get. Be sure to check the customer service policies about returns, refunds and exchanges before you purchase so that you know what you’re committing to. If you’re unclear, take a moment to ask a customer service representative what will happen if you’re unsatisfied with the product. If a website’s customer service team isn’t willing to help you find the right product and return one that didn’t work, it’s time to find a new skin care or beauty provider!
Don’t Skip Learning About a Product Just Because It’s an Online Purchase
Online purchasing is easy. One click and a product is in your shopping bag and ready to go. You don’t have to make the same time investment that you would if you were shopping in an actual retail store. But that doesn’t mean that you shouldn’t take the same time to research and enjoy the shopping process. Don’t let the convenience of online shopping rush you into a purchase before you’ve taken time to read about and explore the product. You want to spend your money on the right skin care or beauty product. Use the internet for good and get all of the information that you need before you purchase.
Murad has worked hard to build a website that we believe gives you all of the information that you need about our products, and our customer service team is always here to answer any questions. Buying online can give you access to a greater range or products with even more convenience. Just be sure to take the time to think about what you’re purchasing before you purchase it!